Post-adoptive ICT use in non-profit sector organizations that provide long term care for older people

With population ageing an increased number of older people live within the community. Nonprofit sector organizations deliver healthcare and social care services to older people on behalf of state-sector organizations. As the demand for these services increase, the role of IT in service delivery becomes important. Research which investigates the use of ICT in these aged care organizations is scarce. Whilst individualistic factors such as habit, planned behavior and reasoned action are important to understand continuous ICT use, non-profits are greatly influenced by their external environment and the individualistic models are limited in their ability to contextualize the external factors. Using the social actor model (Lamb and Kling, 2003) this research examines the influence of contextual factors that influence the post-adoptive use of ICT for client record keeping. We examine how funder demands, client needs, relationships with external organizations and changes in service offerings influence the ICT use in these aged care organizations.